Privacy Policy

Depending on how RevBay is used, we may process information including:

• Account and business information, such as names, email addresses, shop information, and account credentials.
• Customer information entered by repair shops or customers, including names, contact information, and service-related information.
• Vehicle information, including year, make, model, mileage, vehicle identification information when provided, symptoms, warning lights, diagnostic trouble codes, repair history, and diagnostic information.
• Diagnostic case information, technician notes, reports, estimates, repair authorizations, and repair status information.
• Technical information associated with use of the Services, such as browser, device, security, application, and activity information.
• Subscription, entitlement, and transaction-related information. Payment information may be processed by third-party payment providers rather than stored directly by RevBay.

RevBay may use information to:

• Provide and operate the Services
• Create and manage user accounts
• Process customer and vehicle intake
• Provide diagnostic assistance
• Generate diagnostic reports and customer explanations
• Create and share repair estimates
• Record repair authorizations
• Maintain diagnostic and repair histories
• Manage subscriptions and access rights
• Provide customer support
• Maintain security and prevent misuse
• Improve the reliability and functionality of RevBay
• Connect authorized third-party integrations

RevBay uses artificial intelligence to provide certain diagnostic and workflow features.

Information submitted to these features may be processed to generate diagnostic assistance, summaries, explanations, or other requested output.

Users should avoid submitting information that is unnecessary for the automotive diagnostic or service purpose being performed.

Repair shops using RevBay may submit information concerning their own customers.

The repair shop is responsible for determining that it has appropriate authority to collect and submit that information.

RevBay processes such information to provide the Services requested by the shop and does not acquire ownership of the shop's customer relationships.

RevBay may use or integrate with third-party providers for functions such as hosting, databases, authentication, artificial intelligence, email delivery, payments, analytics, customer relationship management, and other infrastructure.

Information may be transmitted to these providers when necessary to provide the applicable functionality.

Third-party services are also governed by their respective privacy policies and terms.

Advertising measurement: RevBay uses Google Ads (Google LLC) to measure which ads lead to purchases. When you arrive from a Google ad, RevBay may store the ad click identifier (gclid, gbraid or wbraid), a random browser identifier kept in a first-party cookie for up to 90 days, and the page you landed on, and may later associate them with your RevBay account and purchase. When a purchase is completed, RevBay reports the purchase transaction identifier, value and currency to Google Ads.

In the European Economic Area, the United Kingdom and Switzerland, this happens only after you accept advertising cookies. You can change or withdraw your choice at any time.

Cookie settings

When a user connects RevBay with HighLevel, RevBay may access or exchange information authorized by the user through the permissions granted during installation.

RevBay uses information obtained through the integration to provide the requested integration functionality.

Users may disconnect integrations according to the functionality provided by RevBay or the applicable third-party platform.

RevBay does not sell personal information for money.

Information may be shared with service providers when reasonably necessary to operate the Services, comply with legal obligations, protect users or the Services, investigate fraud or security incidents, or complete a business transaction such as a merger, financing, acquisition, or sale of assets.

RevBay uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction.

No internet-based system can guarantee absolute security.

Users are responsible for protecting their login credentials and controlling access to their accounts.

Information may be retained for as long as reasonably necessary to provide the Services, maintain legitimate business and security records, satisfy contractual requirements, resolve disputes, and comply with applicable law.

Retention periods may vary depending on the type of information and purpose for which it is maintained.

Depending on applicable law and the user's relationship with RevBay, individuals may have rights relating to access, correction, deletion, or other processing of their personal information.

Requests may be submitted using the contact or support information provided by RevBay.

When information was provided to RevBay by a repair shop concerning one of its customers, the customer may also need to contact that repair shop regarding the request.

RevBay is intended for automotive businesses and professional users and is not designed for use by children.

We do not knowingly collect personal information directly from children through accounts intended for professional use.

We may update this Privacy Policy as RevBay and its Services evolve.

The current version will be posted with its effective date.

Questions or privacy requests may be submitted through the contact or support information provided on the RevBay Diagnostic Systems website.